These Terms of Service ("Terms") govern your access to and use of the Ziply Bay platform, websites, and related services (collectively, the "Service"), operated by Ziply Fleet Inc, a Washington corporation ("Ziply Bay," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you are authorized to bind that business.
Ziply Bay is a separate product from Ziply Fleet. Your use of Ziply Fleet, if any, is governed by its own separate terms.
Ziply Bay is a repair-order and dispatch management platform for vehicle and heavy-duty truck repair shops, auto/car repair shops, and towing & roadside-recovery companies. It provides tools to create work orders, tow calls, estimates, and invoices; manage customers, vehicles, parts, and inventory; dispatch drivers and share live location/ETA; run digital inspections; generate documents; share a live status page with customers; and accept payments through third-party payment links, among other features. Features and availability may change over time.
The Service lets you send a customer a link to share their location for roadside jobs. If you use it, you are responsible for obtaining the customer's consent to share and store their location. Location comes from the customer's own device, is approximate, works only in the foreground while the customer keeps the page open, and depends on the customer's device, signal, and permissions. It may be inaccurate, delayed, or unavailable, and must not be relied on as the sole means of locating a person in an emergency — call 911 or the appropriate emergency service for emergencies. Ziply Bay does not guarantee the availability or accuracy of location data and is not liable for reliance on it.
You must provide accurate registration information and keep it current. You are responsible for safeguarding your password and for all activity under your account. The first user to register a shop becomes its owner and may invite additional staff users, who are bound by these Terms. You are responsible for your staff users' use of the Service.
The Service is offered on a subscription basis. Plan pricing is based on the number of active technician seats at your shop. Current plans:
| Plan | Team size | Price |
|---|---|---|
| Starter | Up to 2 technicians | $99 / month |
| Growth | Up to 5 technicians | $199 / month |
| Pro | Up to 15 technicians | $399 / month |
| Enterprise | 15+ technicians / multi-location | Custom |
All plans include the full feature set; price varies only by shop size. Fees are billed in advance, monthly or annually depending on the billing cycle you select. Annual plans are billed for eleven (11) months (one month free). All fees are stated in U.S. dollars (USD) and are exclusive of taxes. Where we are required to collect sales, use, or similar transaction taxes, those taxes are calculated from your billing address and added to your charges, and collected through our payment processor (Stripe); otherwise, you remain responsible for any applicable taxes. You authorize us (and our payment processor) to charge your payment method for all applicable fees and taxes. Pricing is subject to change on notice; changes apply to your next renewal term.
We may offer a free trial (currently 30 days). At the end of the trial, unless you cancel beforehand, your subscription will automatically begin and your payment method will be charged for the plan you selected. We may modify or withdraw free-trial offers at any time.
Your subscription automatically renews at the end of each billing cycle (monthly or annual) at the then-current rate, and your payment method will be charged, until you cancel. You may cancel at any time from your account settings or by contacting us; cancellation takes effect at the end of the current billing period. Where required by law (for example, applicable automatic-renewal statutes), we will provide renewal reminders and clear cancellation instructions.
Once your free trial period ends and your paid subscription begins, all fees are non-refundable, except where a refund is required by applicable law.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you will keep access to the Service until the end of the period you have already paid for, and you will not be charged for the following period. We do not provide refunds, credits, or proration for the unused portion of the current billing period, for unused technician seats, or for any unused time, regardless of the day on which you cancel.
You retain all rights to the data you and your staff enter into the Service, including information about your shop, your customers, and their vehicles ("Your Data"). You grant us a limited license to host, process, and display Your Data solely to provide and improve the Service.
You are solely responsible for Your Data and for having the necessary rights and consents to enter information about your customers and their vehicles into the Service. As between you and us, you are the controller of your customers' personal information and we act as your processor. Our handling of personal information is described in our Privacy Policy SMS Terms.
You are responsible for maintaining your own backup copies of Your Data. While we take reasonable measures to protect and preserve data, we do not guarantee against, and are not liable for, any loss, corruption, deletion, or unavailability of Your Data, however caused.
Ziply Bay is online, cloud-based, AI-assisted software provided on an "as is" and "as available" basis. We perform automated daily backups of shop data as a safeguard; however, no online or AI-driven software can guarantee 100% protection against data loss, corruption, downtime, or errors (including those arising from software defects, automated/AI processing, third-party services, or events beyond our reasonable control). To the maximum extent permitted by law, Ziply Bay disclaims all liability for any such loss or unavailability of data, and you agree to retain your own independent copies of any records that are critical to your business.
The Service lets you generate invoices and payment links so your customers can pay you. Card payments are processed by a third-party payment processor (Stripe) under its own terms, and settle into your own connected account; Ziply Bay is not a party to the transaction between you and your customer and is not a payment processor, money transmitter, or party to your customer relationships. You are responsible for the accuracy of your estimates, invoices, pricing, taxes, and for any disputes, chargebacks, or refunds with your customers.
The Service can display payment handles or QR codes for peer-to-peer services such as Zelle, Venmo, and Cash App, and can let your customer report a payment they say they sent (including an optional reference number and screenshot). These services provide no way for Ziply Bay to verify that a payment was actually made or received, and a customer's report is an unverified claim. Marking a reported payment "confirmed" records your own decision to treat the invoice as paid — it is not proof of payment and does not mean Ziply Bay verified the funds. You are solely responsible for independently confirming that money has actually settled in your own account before confirming, delivering the vehicle, or releasing any work, and for all resulting disputes. Ziply Bay is not a party to, and has no liability for, these payments.
You agree not to: (a) use the Service unlawfully or to store unlawful content; (b) attempt to gain unauthorized access to the Service or other shops' data; (c) reverse engineer, scrape, or overload the Service; (d) resell or provide the Service to third parties except as permitted; or (e) upload malware or infringe others' rights.
The Service integrates third-party data and services, which may include vehicle VIN decoding (U.S. NHTSA vPIC), motor-carrier lookups (U.S. FMCSA / data.transportation.gov), hosting and database services, email/SMS delivery, and payment processing. Your use of those features may be subject to the third parties' own terms, and we are not responsible for third-party services or the accuracy of data they return.
Ziply Bay does not guarantee anything 100%. We make no guarantee, representation, or warranty that the Service, its features, or any data, calculation, estimate, invoice, total, document, or other output produced by or obtained through the Service will be 100% accurate, complete, reliable, current, error-free, uninterrupted, secure, or available at any particular time. We do not guarantee any specific result, outcome, revenue, savings, or business benefit from using the Service.
Any third-party data — including vehicle information from NHTSA vPIC (VIN decoding) and motor-carrier information from FMCSA / data.transportation.gov — is provided by those third parties and may be incomplete, outdated, or inaccurate. We do not verify and do not guarantee such data.
The Service is provided "AS IS" and "AS AVAILABLE," with all faults, and without warranties of any kind — whether express, implied, or statutory — including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment, and non-infringement, to the maximum extent permitted by law. You use the Service, and rely on its outputs, at your own risk. No advice or information, whether oral or written, obtained from us or through the Service creates any warranty not expressly stated in these Terms.
Estimates, invoices, inspection records, totals, tax calculations, and other documents generated by the Service are tools to assist your business and do not constitute accounting, tax, legal, or professional advice, and are not guaranteed to be accurate. You are solely responsible for independently verifying the accuracy of all figures, pricing, labor times, parts, taxes, and for the quality, safety, and legal compliance of the repairs and services you perform. We are not responsible for any decision you or your customers make based on the Service or its outputs.
To the maximum extent permitted by law, in no event will Ziply Bay be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to us in the twelve (12) months preceding the event giving rise to the claim.
You agree to indemnify and hold harmless Ziply Bay and its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising out of Your Data, your use of the Service, your relationships and transactions with your customers, or your violation of these Terms or applicable law.
The Service, including its software, design, and "Ziply" and "Ziply Bay" branding, is owned by us and our licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.
Governing law. These Terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-laws rules, and by applicable U.S. federal law, including the Federal Arbitration Act.
Before starting an arbitration, you agree to first try to resolve the dispute informally by sending written notice through our contact form describing the dispute and the relief you seek. You and we will attempt in good faith to resolve it for at least thirty (30) days after the notice is received. Completing this step is a condition to starting arbitration.
If the dispute is not resolved within that period, any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding arbitration, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect. The arbitration will be conducted by a single arbitrator and seated in King County, Washington (or another location or videoconference the parties agree to). Judgment on the award may be entered in any court of competent jurisdiction. Each party will bear arbitration fees and costs as provided by the AAA Rules and applicable law.
You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims or preside over any class or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim — and only that claim — will be severed and may proceed in court.
Notwithstanding the above: (a) either party may bring an individual claim in small-claims court if it qualifies; and (b) either party may seek injunctive or other equitable relief in court to protect its intellectual property or to stop unauthorized access to or misuse of the Service. The state and federal courts located in King County, Washington will have exclusive jurisdiction over any matter not subject to arbitration.
We may modify the Service or these Terms from time to time. If we make material changes to these Terms, we will provide notice (for example, by email or in-app). Your continued use of the Service after the changes take effect constitutes acceptance.
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms or fail to pay fees. Upon termination, your right to use the Service ends. You may request an export of Your Data within a reasonable period after termination, after which we may delete it in accordance with our Privacy Policy.
We will not be liable or responsible for any failure or delay in performing our obligations resulting from causes beyond our reasonable control, including acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, strikes or labor disputes, internet, telecommunications, hosting, or utility failures, outages or changes affecting third-party services we rely on, cyberattacks, or governmental actions, orders, or law.
Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible or, if necessary, modified to the minimum extent required, and the remaining provisions will remain in full force and effect.
No Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that or any other right or provision.
Entire Agreement. These Terms, together with our Privacy Policy and any order form or plan you select, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous understandings.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, including to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.
Time Limit on Claims. To the extent permitted by law, any claim or cause of action arising out of or relating to the Service or these Terms must be brought within one (1) year after the claim arises; otherwise it is permanently barred.
Survival. Provisions that by their nature should survive termination — including fees owed, data and content licenses, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive termination of these Terms.
Headings. Section headings are for convenience only and do not affect interpretation.
Questions about these Terms? Reach us through our contact form.