Customer Repair Status Tracker

They stop calling for updates.

A branded, live status page your customer opens from their estimate or invoice link. They see exactly where their vehicle is in the repair — checked in, in progress, awaiting parts, ready.

Demo Repair Shop
Repair Tracker
CheckedProgressPartsReadyPicked
Step 2 of 5
In Progress
Marcus is working on your repair.
2020 Freightliner Cascadia
DEMO-1042 · Plate NG-14

Why shops pick Ziply Bay for customer repair status tracker

Live stage indicator

A clear pipeline shows the customer exactly where the job is, updated the moment your tech changes the status.

No app to install

Opens in any browser from the same link as the estimate. Auto-refreshes every 20 seconds.

Branded to your shop

Your shop name and contact on top — it looks like your shop, not a generic tool.

Fewer status calls

When customers can self-serve the answer, your front desk gets its phone back.

How it works

1

Share the link

The customer already has it — it’s the same link as their estimate/invoice.

2

Techs update status

As the job moves through the pipeline, the customer’s page updates automatically.

3

Ready → they know

When you mark it Ready, the tracker shows it — no call needed.

Frequently asked questions

Does the customer need to log in?

No. The tracker is a public link scoped to their repair — no account, no app.

How often does it update?

It refreshes about every 20 seconds while the page is open, and reflects status changes your team makes in real time.

Can I brand it?

Yes — your shop name and contact details appear on the tracker.

Explore more of Ziply Bay

Run your whole shop from one screen

Every feature on every plan. Transparent per-shop pricing, a free trial, and no contract.

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